How to send ITpipes data via ShareFile and FileZilla FTP

How to send ITpipes data via ShareFile and FileZilla FTP

Sharefile Account

You will need an ITpipes provided sharefile account in order to send data to ITpipes.  Please fill out this form to request one.


Download FileZilla

If you do not already have FileZilla FTP Client, you can find the download link here.



Connecting to ITpipes

After installing FileZilla, you will now tell it to connect to ShareFile.



  1. Go to the File menu and click on “Site Manager”

  1. Click “New site”


  1. Give the new site a name.  IE.) ITpipes

  1. Use the Encryption dropdown to select “Require implicit FTP over TLS”

  1. Enter the Host: itpipes.sharefileftp.com

  2. Enter your User: ITpipes/  and then whatever your email address is.  IE.) ITpipes/bob@itpipes.com

  3. Enter your Password.  This is the password that you chose when setting up the ShareFile account.  If you do not know what your password is, please contact the ITpipes tech support.


Settings

These are the recommended settings to use.  Other settings may be adjusted based on your specific needs.


  1. Go to the Edit menu and click on “Settings…”


  1. Click on Connection and change the Timeout in seconds to 200.

  2. Change the Maximum number of retries to 8. (10 is the max, but ShareFile only supports 8)


  1. Click on Transfers

  2. Under Concurrent transfers, set the Maximum simultaneous transfers to 10.  

  1. Click on “File exists action”.

  2. Set both the Downloads and Uploads to “Resume file transfer.”


Uploading Files

  1. Open the Site Manager

  2. Choose ITpipes

  3. Click “Connect”

  1. Navigate to where the files are stored locally on your computer.

  2. Drag any or all of the files from the left window to the right window.

    1. Left window - Your files

    2. Right window - ITpipes ShareFile files

  1. FileZilla will begin to upload the files.


Downloading Files

The same process described above is used to download files from ITpipes Sharefile.  

  1. Drag and drop the files from the right window to the left window.

  2. The files will begin downloading.

Troubleshooting

Many things can cause a file not to upload correctly. There is a Failed transfers tab at the bottom of the FileZilla window. Each file will be listed.  To retry uploading the failed files, please follow these steps.


Failed Transfers



  1. Click on the Failed transfers tab.


  1. Right-click on the tab and click “Reset and requeue all”.

    1. Do not click Remove all, or the file uploads will not be retried.


  1. The failed files will now appear in the Queued files tab.


  1. Click on the Transfer menu.

  2. Click Process Queue

  1. The failed files will now be uploaded to the ITpipes ShareFile.


Additional Troubleshooting - Folder/File size limitations in Windows

If file transfer issues persist, it is possible that the file name lengths and/or folder lengths are too long.  Please try to place the files into a shorter file folder structure and retry the file transfer.


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